GitHub or Freshdesk?
Which saas & b2b tool brand is right for you?
GitHubwins 5 of 7 categories
WINNER
GitHub
Where the world builds software
4.7/5
|120,000 reviews5
Wins
2008
Founded
mid
Price
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews2
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
95
Features & Functionality
GitHub wins
85
85
Ease of Use
Freshdesk wins
88
98
Integrations
GitHub wins
82
90
Pricing & Value
GitHub wins
85
78
Customer Support
Freshdesk wins
80
98
Scalability
GitHub wins
82
92
Security & Compliance
GitHub wins
85
GitHub excels at
Features & FunctionalityIntegrationsPricing & ValueScalabilitySecurity & Compliance
Freshdesk excels at
Ease of UseCustomer Support
Pros & Cons
GitHub
Industry standard—everyone uses it
Unlimited free private repos
GitHub Copilot AI pair programmer
GitHub Actions CI/CD (free minutes)
Microsoft ownership concerns for some OSS devs
Complex for Git beginners
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
The Bottom Line
Choose GitHub if you want...
- Software development teams of all sizes
- Open source projects and communities
- CI/CD pipelines with GitHub Actions
- Code collaboration and review
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Our pick: GitHub — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize ease of use or customer support.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
GitHub
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
