Freshdesk or PlanetScale?
Which saas & b2b tool brand is right for you?
PlanetScalewins 3 of 7 categories
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews2
Wins
2010
Founded
mid
Price
WINNER
PlanetScale
The database for developers
4.6/5
|8,000 reviews3
Wins
2018
Founded
mid
Price
Head-to-Head Comparison
85
Features & Functionality
85
88
Ease of Use
PlanetScale wins
90
82
Integrations
Freshdesk wins
80
85
Pricing & Value
Freshdesk wins
78
80
Customer Support
80
82
Scalability
PlanetScale wins
95
85
Security & Compliance
PlanetScale wins
88
Freshdesk excels at
IntegrationsPricing & Value
PlanetScale excels at
Ease of UseScalabilitySecurity & Compliance
Pros & Cons
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
PlanetScale
Database branching (like Git)
Non-blocking schema changes
Incredible scale (Vitess)
Developer workflow focus
MySQL only
Newer platform
The Bottom Line
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Choose PlanetScale if you want...
- Developers
- MySQL users
- Scaling startups
- CI/CD workflows
Our pick: PlanetScale — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize integrations or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
PlanetScale
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
