monday.com or Freshdesk?
Which saas & b2b tool brand is right for you?
monday.comwins 6 of 7 categories
WINNER
monday.com
A new way to work
4.5/5
|48,000 reviews6
Wins
2012
Founded
premium
Price
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews1
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
90
Features & Functionality
monday.com wins
85
90
Ease of Use
monday.com wins
88
88
Integrations
monday.com wins
82
65
Pricing & Value
Freshdesk wins
85
82
Customer Support
monday.com wins
80
88
Scalability
monday.com wins
82
88
Security & Compliance
monday.com wins
85
monday.com excels at
Features & FunctionalityEase of UseIntegrationsCustomer SupportScalabilitySecurity & Compliance
Freshdesk excels at
Pricing & Value
Pros & Cons
monday.com
Highly visual and colorful
Easy to learn
Excellent dashboard builder
Strong automation
Expensive per-seat pricing
Minimum seat requirements
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
The Bottom Line
Choose monday.com if you want...
- Visual thinkers
- Sales and marketing teams
- Non-technical teams
- Client-facing workflows
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Our pick: monday.com — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
monday.com
$278.45
+2.08%
$13.2B
Market Cap
$297.10
52W High
$153.70
52W Low
Last updated: 2024-12-10
Visual interfaceIntegrationsPricingAutomationsTemplates
Last updated: 2024-12-10
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
