Figma or Intercom?
Which saas & b2b tool brand is right for you?
Figmawins 5 of 7 categories
WINNER
Figma
Design. Prototype. Gather feedback.
4.8/5
|45,000 reviews5
Wins
2012
Founded
mid
Price
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews1
Wins
2011
Founded
premium
Price
Head-to-Head Comparison
95
Features & Functionality
Figma wins
90
90
Ease of Use
Figma wins
82
88
Integrations
88
82
Pricing & Value
Figma wins
55
80
Customer Support
Figma wins
78
90
Scalability
Figma wins
85
85
Security & Compliance
Intercom wins
88
Figma excels at
Features & FunctionalityEase of UsePricing & ValueCustomer SupportScalability
Intercom excels at
Security & Compliance
Pros & Cons
Figma
Real-time multiplayer collaboration
Browser-based—no install required
Industry-leading component/variant system
FigJam whiteboarding included
Requires internet connection
Limited offline mode (improving)
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
The Bottom Line
Choose Figma if you want...
- Product design teams
- UI/UX designers
- Design systems at scale
- Cross-team collaboration (design + dev)
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Our pick: Figma — Better overall scores and stronger performance across key categories. However, Intercom is the better choice if you prioritize security & compliance.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Figma
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
