Slack or Freshdesk?
Which saas & b2b tool brand is right for you?
Slackwins 5 of 7 categories
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews2
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
90
Features & Functionality
Slack wins
85
92
Ease of Use
Slack wins
88
98
Integrations
Slack wins
82
70
Pricing & Value
Freshdesk wins
85
78
Customer Support
Freshdesk wins
80
88
Scalability
Slack wins
82
88
Security & Compliance
Slack wins
85
Slack excels at
Features & FunctionalityEase of UseIntegrationsScalabilitySecurity & Compliance
Freshdesk excels at
Pricing & ValueCustomer Support
Pros & Cons
Slack
Best-in-class integration ecosystem (2,600+ apps)
Excellent search across messages and files
Great mobile and desktop apps
Huddles for quick audio/video calls
Can become overwhelming and noisy
Expensive at scale ($15/user/mo for Business+)
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
The Bottom Line
Choose Slack if you want...
- Remote and distributed teams
- Tech companies and startups
- Cross-functional collaboration
- Integration-heavy workflows (DevOps, marketing)
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Our pick: Slack — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize pricing & value or customer support.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Slack
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
