Salesforce or Zendesk?
Which saas & b2b tool brand is right for you?
Salesforcewins 4 of 7 categories
WINNER
Salesforce
We bring companies and customers together
4.3/5
|95,000 reviews4
Wins
1999
Founded
premium
Price
Zendesk
Champions of customer service
4.3/5
|55,000 reviews3
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
98
Features & Functionality
Salesforce wins
92
65
Ease of Use
Zendesk wins
75
98
Integrations
Salesforce wins
90
55
Pricing & Value
Zendesk wins
60
80
Customer Support
Zendesk wins
82
98
Scalability
Salesforce wins
92
95
Security & Compliance
Salesforce wins
90
Salesforce excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
Zendesk excels at
Ease of UsePricing & ValueCustomer Support
Pros & Cons
Salesforce
Most powerful and customizable CRM
Infinite customization (Apex, LWC)
5,000+ apps on AppExchange
Industry-leading AI (Einstein GPT)
Expensive ($25-$300+/user/month)
Steep learning curve
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
The Bottom Line
Choose Salesforce if you want...
- Enterprise organizations (1,000+ employees)
- Complex, multi-stage sales processes
- Heavy customization requirements
- Large global sales teams
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Our pick: Salesforce — Better overall scores and stronger performance across key categories. However, Zendesk is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Salesforce
$336.78
+1.27%
$325B
Market Cap
$369.00
52W High
$212.00
52W Low
Last updated: 2024-12-10
Nonprofit Discount
Up to 80% OFF10 free licenses and deep discounts for nonprofits.
OngoingClaim offer
ComplexityCostCustomizationAdmin trainingIntegrations
Last updated: 2024-12-10
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
