Salesforce
SaaS & B2B ToolspremiumWe bring companies and customers together
4.3/ 5
|
95,000 reviews
|
Score: 84/100
About Salesforce
Salesforce is the world's #1 CRM platform and the company that pioneered cloud-based enterprise software. Founded in 1999 by Marc Benioff and Parker Harris in a San Francisco apartment, Salesforce popularized the 'no software' model and transformed how businesses buy technology. With $34.9 billion in annual revenue, it's one of the largest enterprise software companies globally. Salesforce has made over 70 acquisitions including Slack ($27.7B), Tableau ($15.7B), and MuleSoft ($6.5B), building a comprehensive 'Customer 360' platform spanning sales, service, marketing, commerce, and analytics.
Performance Ratings
Features & Functionality98/100
Ease of Use65/100
Integrations98/100
Pricing & Value55/100
Customer Support80/100
Scalability98/100
Security & Compliance95/100
Pros & Cons
Pros
- Most powerful and customizable CRM
- Infinite customization (Apex, LWC)
- 5,000+ apps on AppExchange
- Industry-leading AI (Einstein GPT)
- Trailhead: world-class free training
- Deep enterprise features and compliance
Cons
- Expensive ($25-$300+/user/month)
- Steep learning curve
- Requires dedicated admin/developer
- Complex implementation (6-12 months)
- Can be overwhelming without guidance
Best For
Enterprise organizations (1,000+ employees)Complex, multi-stage sales processesHeavy customization requirementsLarge global sales teamsIndustry-specific solutions (financial, healthcare)Companies needing deep reporting/analytics
Popular Products
Sales Cloud
Sales CRM
4.4
Service Cloud
Customer Service
4.3
Marketing Cloud
Marketing Automation
4.2
Tableau
Business Intelligence
4.5
Slack
Team Communication
4.5
Company Info
- Founded
- 1999
- Headquarters
- San Francisco, CA, USA
- Employees
- 70,000+
- Revenue
- $34.9B
