Salesforce or Freshdesk?
Which saas & b2b tool brand is right for you?
Salesforcewins 4 of 7 categories
WINNER
Salesforce
We bring companies and customers together
4.3/5
|95,000 reviews4
Wins
1999
Founded
premium
Price
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews2
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
98
Features & Functionality
Salesforce wins
85
65
Ease of Use
Freshdesk wins
88
98
Integrations
Salesforce wins
82
55
Pricing & Value
Freshdesk wins
85
80
Customer Support
80
98
Scalability
Salesforce wins
82
95
Security & Compliance
Salesforce wins
85
Salesforce excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
Freshdesk excels at
Ease of UsePricing & Value
Pros & Cons
Salesforce
Most powerful and customizable CRM
Infinite customization (Apex, LWC)
5,000+ apps on AppExchange
Industry-leading AI (Einstein GPT)
Expensive ($25-$300+/user/month)
Steep learning curve
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
The Bottom Line
Choose Salesforce if you want...
- Enterprise organizations (1,000+ employees)
- Complex, multi-stage sales processes
- Heavy customization requirements
- Large global sales teams
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Our pick: Salesforce — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Salesforce
$336.78
+1.27%
$325B
Market Cap
$369.00
52W High
$212.00
52W Low
Last updated: 2024-12-10
Nonprofit Discount
Up to 80% OFF10 free licenses and deep discounts for nonprofits.
OngoingClaim offer
ComplexityCostCustomizationAdmin trainingIntegrations
Last updated: 2024-12-10
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
