Intercom or Klaviyo?
Which saas & b2b tool brand is right for you?
Klaviyowins 4 of 7 categories
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews1
Wins
2011
Founded
premium
Price
WINNER
Klaviyo
Power smarter digital relationships
4.6/5
|28,000 reviews4
Wins
2012
Founded
premium
Price
Head-to-Head Comparison
90
Features & Functionality
Klaviyo wins
92
82
Ease of Use
Intercom wins
80
88
Integrations
Klaviyo wins
95
55
Pricing & Value
Klaviyo wins
65
78
Customer Support
78
85
Scalability
Klaviyo wins
90
88
Security & Compliance
88
Intercom excels at
Ease of Use
Klaviyo excels at
Features & FunctionalityIntegrationsPricing & ValueScalability
Pros & Cons
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
Klaviyo
Best-in-class e-commerce integration
Powerful segmentation
Revenue attribution
Great flows/automations
Expensive
E-commerce focused
The Bottom Line
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Choose Klaviyo if you want...
- E-commerce brands
- Shopify stores
- DTC companies
- Revenue-focused marketing
Our pick: Klaviyo — Better overall scores and stronger performance across key categories. However, Intercom is the better choice if you prioritize ease of use.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Klaviyo
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
