Intercom or Gusto?
Which saas & b2b tool brand is right for you?
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews3
Wins
2011
Founded
premium
Price
Gusto
The people platform for growing businesses
4.6/5
|35,000 reviews3
Wins
2011
Founded
mid
Price
Head-to-Head Comparison
90
Features & Functionality
Intercom wins
88
82
Ease of Use
Gusto wins
95
88
Integrations
Intercom wins
85
55
Pricing & Value
Gusto wins
82
78
Customer Support
Gusto wins
85
85
Scalability
Intercom wins
75
88
Security & Compliance
88
Intercom excels at
Features & FunctionalityIntegrationsScalability
Gusto excels at
Ease of UsePricing & ValueCustomer Support
Pros & Cons
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
Gusto
Dead-simple payroll
Automatic tax filing
Great benefits options
Modern, clean UI
US-only payroll
Limited HRIS features
The Bottom Line
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Choose Gusto if you want...
- Small businesses (1-200)
- First-time payroll
- US payroll
- Benefits administration
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Gusto
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
