Intercom or Amplitude?
Which saas & b2b tool brand is right for you?
Amplitudewins 4 of 7 categories
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews1
Wins
2011
Founded
premium
Price
WINNER
Amplitude
Build better products with Amplitude
4.5/5
|18,000 reviews4
Wins
2012
Founded
premium
Price
Head-to-Head Comparison
90
Features & Functionality
Amplitude wins
92
82
Ease of Use
Intercom wins
75
88
Integrations
88
55
Pricing & Value
Amplitude wins
65
78
Customer Support
78
85
Scalability
Amplitude wins
92
88
Security & Compliance
Amplitude wins
90
Intercom excels at
Ease of Use
Amplitude excels at
Features & FunctionalityPricing & ValueScalabilitySecurity & Compliance
Pros & Cons
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
Amplitude
Powerful behavioral analytics
Great experimentation tools
Cross-platform tracking
CDP capabilities
Expensive
Complex setup
The Bottom Line
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Choose Amplitude if you want...
- Enterprise product teams
- Behavioral analytics
- Experimentation
- Cross-platform tracking
Our pick: Amplitude — Better overall scores and stronger performance across key categories. However, Intercom is the better choice if you prioritize ease of use.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Amplitude
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
