Figma or Freshdesk?
Which saas & b2b tool brand is right for you?
Figmawins 4 of 7 categories
WINNER
Figma
Design. Prototype. Gather feedback.
4.8/5
|45,000 reviews4
Wins
2012
Founded
mid
Price
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews1
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
95
Features & Functionality
Figma wins
85
90
Ease of Use
Figma wins
88
88
Integrations
Figma wins
82
82
Pricing & Value
Freshdesk wins
85
80
Customer Support
80
90
Scalability
Figma wins
82
85
Security & Compliance
85
Figma excels at
Features & FunctionalityEase of UseIntegrationsScalability
Freshdesk excels at
Pricing & Value
Pros & Cons
Figma
Real-time multiplayer collaboration
Browser-based—no install required
Industry-leading component/variant system
FigJam whiteboarding included
Requires internet connection
Limited offline mode (improving)
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
The Bottom Line
Choose Figma if you want...
- Product design teams
- UI/UX designers
- Design systems at scale
- Cross-team collaboration (design + dev)
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Our pick: Figma — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Figma
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
