Dr. Paws HSR Layout | 24x7 Veterinary Hospital

I am sharing my experience with Dr Paws after being a customer for almost a year. I have two fur babies, and I have regularly visited their HSR Layout branch for grooming and routine care. Until last Friday, my experience had been fairly positive. Unfortunately, what happened that night completely changed my opinion. Around 8:45 PM, I rushed to the hospital with my 1-year-old Shih Tzu, whom I lovingly call my daughter. She was unusually quiet, refusing food, and struggling to walk properly. I explained her condition to the front desk staff, and I was asked to wait for 15–20 minutes as the doctor was attending to an emergency. While waiting, I overheard a conversation between the front desk staff and another person regarding my pet's symptoms. The reaction on their faces immediately made me uneasy. As a pet parent already worried sick about my baby, it only added to my anxiety. After waiting for nearly 30 minutes, I was informed that the duty doctor's shift had ended and that I would have to wait until the next doctor arrived. What shocked me was that despite my pet showing concerning symptoms, the doctor who was present was unwilling to even take a quick look because their shift was over. As a pet parent standing there in tears, watching my baby suffer, I cannot describe how helpless and heartbroken I felt. I understand that doctors work long and demanding hours, but when an animal is clearly in distress, basic compassion and professional ethics should come first. Feeling completely abandoned, I left the hospital in tears and drove from HSR to a veterinary hospital in Domlur around 9:30–9:45 PM. Thankfully, the doctors and staff there immediately attended to my pet. After examination, they discovered that her hemoglobin and platelet levels were dangerously low, and she was diagnosed with tick fever. Their prompt action and kindness made all the difference during an emergency. To the management of Dr Paws: if you advertise your hospital as a 24/7 facility, please ensure that you have adequate medical staff available to handle emergencies. If not, please do not create expectations that you cannot fulfill. You have lost a loyal customer, and unfortunately, I cannot recommend your services to other pet parents. There are veterinary hospitals that not only provide medical care but also understand the emotions and responsibility that come with caring for a beloved family member.

Such a great experience, very friendly staff and top-notch service. My three pets were so comfortable, and they made sure everything went smoothly. I was extremely impressed with Ajay. He gave us a tour of the pet store and explained all the important facilities, including the isolation room, and the various services they offer. Highly recommend!

Dr Paws is a very friendly place not just for pets but for their humans too. The staff, the doctors are so loving and welcoming. I had gone there earlier for consultations for my two goldens and recently again for their grooming. I will have to say I’m very satisfied with the outcome :)

I recently visited Dr. Paws HSR Layout - 24x7 Vet Clinic with my pup, Rio, and the experience was excellent. The clinic is very well maintained, clean, and organized, which immediately gives you confidence as a pet parent. The vets were extremely patient and gentle with Rio, taking the time to properly examine him and explain everything clearly. What stood out the most was how calmly they handled him and how attentive the staff were throughout the visit. It’s clear that the team genuinely cares about the animals they treat. Having a reliable 24x7 vet clinic nearby is a huge relief, and it’s great to know Rio can get prompt care whenever needed. Overall, a very professional and compassionate veterinary clinic. Highly recommended for anyone looking for quality pet care in HSR Layout.