Zoom or Intercom?
Which saas & b2b tool brand is right for you?
Intercomwins 4 of 7 categories
WINNER
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews4
Wins
2011
Founded
premium
Price
Head-to-Head Comparison
88
Features & Functionality
Intercom wins
90
95
Ease of Use
Zoom wins
82
85
Integrations
Intercom wins
88
75
Pricing & Value
Zoom wins
55
72
Customer Support
Intercom wins
78
95
Scalability
Zoom wins
85
80
Security & Compliance
Intercom wins
88
Zoom excels at
Ease of UsePricing & ValueScalability
Intercom excels at
Features & FunctionalityIntegrationsCustomer SupportSecurity & Compliance
Pros & Cons
Zoom
Industry-best video quality and reliability
Extremely easy to use (grandma-approved)
Works on any device, any network
Scales to 1,000+ participants
Security concerns early on (improved significantly)
'Zoom fatigue' is a documented phenomenon
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
The Bottom Line
Choose Zoom if you want...
- Video meetings of all sizes
- Webinars and virtual events
- Remote-first and hybrid companies
- Education and online learning
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Our pick: Intercom — Better overall scores and stronger performance across key categories. However, Zoom is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zoom
+66
Score
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
