Zoom or Freshdesk?
Which saas & b2b tool brand is right for you?
Zoomwins 4 of 7 categories
WINNER
Zoom
One platform to connect
4.4/5
|120,000 reviews4
Wins
2011
Founded
mid
Price
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews3
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
88
Features & Functionality
Zoom wins
85
95
Ease of Use
Zoom wins
88
85
Integrations
Zoom wins
82
75
Pricing & Value
Freshdesk wins
85
72
Customer Support
Freshdesk wins
80
95
Scalability
Zoom wins
82
80
Security & Compliance
Freshdesk wins
85
Zoom excels at
Features & FunctionalityEase of UseIntegrationsScalability
Freshdesk excels at
Pricing & ValueCustomer SupportSecurity & Compliance
Pros & Cons
Zoom
Industry-best video quality and reliability
Extremely easy to use (grandma-approved)
Works on any device, any network
Scales to 1,000+ participants
Security concerns early on (improved significantly)
'Zoom fatigue' is a documented phenomenon
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
The Bottom Line
Choose Zoom if you want...
- Video meetings of all sizes
- Webinars and virtual events
- Remote-first and hybrid companies
- Education and online learning
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Our pick: Zoom — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize pricing & value or customer support.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zoom
+77
Score
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
