Mailchimp or Zendesk?
Which saas & b2b tool brand is right for you?
Zendeskwins 5 of 7 categories
Mailchimp
Turn clickers into customers
4.3/5
|68,000 reviews2
Wins
2001
Founded
mid
Price
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews5
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
82
Features & Functionality
Zendesk wins
92
90
Ease of Use
Mailchimp wins
75
88
Integrations
Zendesk wins
90
78
Pricing & Value
Mailchimp wins
60
72
Customer Support
Zendesk wins
82
75
Scalability
Zendesk wins
92
85
Security & Compliance
Zendesk wins
90
Mailchimp excels at
Ease of UsePricing & Value
Zendesk excels at
Features & FunctionalityIntegrationsCustomer SupportScalabilitySecurity & Compliance
Pros & Cons
Mailchimp
Very easy to use
Great free tier
Beautiful templates
Good e-commerce integrations
Gets expensive with growth
Limited automation on lower tiers
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
The Bottom Line
Choose Mailchimp if you want...
- Email marketing beginners
- Small businesses
- E-commerce stores
- Newsletter creators
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Mailchimp is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Mailchimp
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
