Mailchimp or Freshdesk?
Which saas & b2b tool brand is right for you?
Freshdeskwins 4 of 7 categories
Mailchimp
Turn clickers into customers
4.3/5
|68,000 reviews2
Wins
2001
Founded
mid
Price
WINNER
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews4
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
82
Features & Functionality
Freshdesk wins
85
90
Ease of Use
Mailchimp wins
88
88
Integrations
Mailchimp wins
82
78
Pricing & Value
Freshdesk wins
85
72
Customer Support
Freshdesk wins
80
75
Scalability
Freshdesk wins
82
85
Security & Compliance
85
Mailchimp excels at
Ease of UseIntegrations
Freshdesk excels at
Features & FunctionalityPricing & ValueCustomer SupportScalability
Pros & Cons
Mailchimp
Very easy to use
Great free tier
Beautiful templates
Good e-commerce integrations
Gets expensive with growth
Limited automation on lower tiers
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
The Bottom Line
Choose Mailchimp if you want...
- Email marketing beginners
- Small businesses
- E-commerce stores
- Newsletter creators
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Our pick: Freshdesk — Better overall scores and stronger performance across key categories. However, Mailchimp is the better choice if you prioritize ease of use or integrations.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Mailchimp
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
