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Photo via GoogleClinic · HSR Sector 2 · ~0.4 km
Survey No 758, 759, 19th Main Rd, nearby Sai Mandir, Garden Layout, Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India
Patients appreciate the medical care but report issues with front-desk staff and appointment delays.
Overall, the medical treatment provided was good, and we are satisfied with the clinical care. However, there are several concerns regarding the overall patient experience, particularly related to time management and front-desk behavior. Appointments are frequently delayed, and patients are expected to wait for long periods without clear communication. Raising questions about delays is not well received, which can make patients feel uncomfortable for simply seeking clarification. During subsequent visits, the behavior of the reception staff felt unprofessional and discourteous. At times, it gave the impression that patients were being treated as an inconvenience rather than as individuals seeking care, despite the significant financial and emotional investment involved in the treatment. Additionally, there appears to be inconsistency in how patients are treated. Some patients receive warm send-offs, celebrations, or small gestures of appreciation, while others do not receive any form of acknowledgment at the conclusion of their treatment. This unequal treatment is disheartening. While the doctors are highly capable, it would be beneficial if there were better oversight and alignment between the medical team and the reception staff. A patient’s experience begins at the front desk and continues throughout their journey, and all patients deserve the same level of respect and professionalism.
Dr Rekha mam was incredibly supportive, knowledgeable, and compassionate throughout my fertility journey. Thanks to their expert guidance and care, I was able to conceive successfully. So grateful. Highly recommend to anyone seeking help with fertility and conception.Thank you Dr Rekha mam and Oasis staffs.
My journey with Oasis Fertility has been nothing short of exceptional and deeply reassuring. As a pregnancy patient, I felt supported and cared for at every single step of the process. What truly stood out was the genuine compassion and patience shown by Dr.Chinmayie. The staffs and nurses were always attentive, responsive and the clinic maintains excellent hygiene standards and uses modern technology. Overall Good experience. Thank you Oasis and Team. We will recommend to friends and family.
I am happy to announce after 8 yr we are finally got conceived through IVF . I would like to thank Dr Chinmayie mam and all the oasis fertility staff. Highly recommend who wanted to have treatment. Thankyou Dr Chinmayie mam and oasis team.
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