Slack or Zendesk?
Which saas & b2b tool brand is right for you?
Zendeskwins 4 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews4
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
90
Features & Functionality
Zendesk wins
92
92
Ease of Use
Slack wins
75
98
Integrations
Slack wins
90
70
Pricing & Value
Slack wins
60
78
Customer Support
Zendesk wins
82
88
Scalability
Zendesk wins
92
88
Security & Compliance
Zendesk wins
90
Slack excels at
Ease of UseIntegrationsPricing & Value
Zendesk excels at
Features & FunctionalityCustomer SupportScalabilitySecurity & Compliance
Pros & Cons
Slack
Best-in-class integration ecosystem (2,600+ apps)
Excellent search across messages and files
Great mobile and desktop apps
Huddles for quick audio/video calls
Can become overwhelming and noisy
Expensive at scale ($15/user/mo for Business+)
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
The Bottom Line
Choose Slack if you want...
- Remote and distributed teams
- Tech companies and startups
- Cross-functional collaboration
- Integration-heavy workflows (DevOps, marketing)
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Slack is the better choice if you prioritize ease of use or integrations.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Slack
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
