Slack or Intercom?
Which saas & b2b tool brand is right for you?
Slackwins 4 of 7 categories
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews0
Wins
2011
Founded
premium
Price
Head-to-Head Comparison
90
Features & Functionality
90
92
Ease of Use
Slack wins
82
98
Integrations
Slack wins
88
70
Pricing & Value
Slack wins
55
78
Customer Support
78
88
Scalability
Slack wins
85
88
Security & Compliance
88
Slack excels at
Ease of UseIntegrationsPricing & ValueScalability
Intercom excels at
No category wins in this comparison
Pros & Cons
Slack
Best-in-class integration ecosystem (2,600+ apps)
Excellent search across messages and files
Great mobile and desktop apps
Huddles for quick audio/video calls
Can become overwhelming and noisy
Expensive at scale ($15/user/mo for Business+)
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
The Bottom Line
Choose Slack if you want...
- Remote and distributed teams
- Tech companies and startups
- Cross-functional collaboration
- Integration-heavy workflows (DevOps, marketing)
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Our pick: Slack — Better overall scores and stronger performance across key categories.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Slack
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
