Loom or Intercom?
Which saas & b2b tool brand is right for you?
Intercomwins 5 of 7 categories
Loom
Record quick videos of your screen and cam
4.6/5
|28,000 reviews2
Wins
2015
Founded
mid
Price
WINNER
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews5
Wins
2011
Founded
premium
Price
Head-to-Head Comparison
80
Features & Functionality
Intercom wins
90
95
Ease of Use
Loom wins
82
82
Integrations
Intercom wins
88
78
Pricing & Value
Loom wins
55
75
Customer Support
Intercom wins
78
78
Scalability
Intercom wins
85
82
Security & Compliance
Intercom wins
88
Loom excels at
Ease of UsePricing & Value
Intercom excels at
Features & FunctionalityIntegrationsCustomer SupportScalabilitySecurity & Compliance
Pros & Cons
Loom
Super easy to use
Quick recordings
Great for async work
AI transcriptions
Limited editing features
Video length limits
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
The Bottom Line
Choose Loom if you want...
- Async communication
- Product demos
- Training and onboarding
- Design feedback
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Our pick: Intercom — Better overall scores and stronger performance across key categories. However, Loom is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Loom
+72
Score
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
