Loom or Freshdesk?
Which saas & b2b tool brand is right for you?
Freshdeskwins 5 of 7 categories
Loom
Record quick videos of your screen and cam
4.6/5
|28,000 reviews1
Wins
2015
Founded
mid
Price
WINNER
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews5
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
80
Features & Functionality
Freshdesk wins
85
95
Ease of Use
Loom wins
88
82
Integrations
82
78
Pricing & Value
Freshdesk wins
85
75
Customer Support
Freshdesk wins
80
78
Scalability
Freshdesk wins
82
82
Security & Compliance
Freshdesk wins
85
Loom excels at
Ease of Use
Freshdesk excels at
Features & FunctionalityPricing & ValueCustomer SupportScalabilitySecurity & Compliance
Pros & Cons
Loom
Super easy to use
Quick recordings
Great for async work
AI transcriptions
Limited editing features
Video length limits
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
The Bottom Line
Choose Loom if you want...
- Async communication
- Product demos
- Training and onboarding
- Design feedback
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Our pick: Freshdesk — Better overall scores and stronger performance across key categories. However, Loom is the better choice if you prioritize ease of use.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Loom
+67
Score
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
