Hotjar or Gusto?

Which saas & b2b tool brand is right for you?

Gustowins 5 of 7 categories
Hotjar

Hotjar

Understand how users behave on your site

4.4/5
|32,000 reviews
2
Wins
2014
Founded
mid
Price
WINNER
Gusto

Gusto

The people platform for growing businesses

4.6/5
|35,000 reviews
5
Wins
2011
Founded
mid
Price

Head-to-Head Comparison

82
Features & Functionality
Gusto wins
88
92
Ease of Use
Gusto wins
95
78
Integrations
Gusto wins
85
85
Pricing & Value
Hotjar wins
82
75
Customer Support
Gusto wins
85
78
Scalability
Hotjar wins
75
82
Security & Compliance
Gusto wins
88
Hotjar

Hotjar excels at

Pricing & ValueScalability
Gusto

Gusto excels at

Features & FunctionalityEase of UseIntegrationsCustomer SupportSecurity & Compliance

Pros & Cons

Hotjar

Hotjar

Easy to set up
Visual heatmaps
Session recordings
User feedback tools
Limited depth
Sampling on free tier
Gusto

Gusto

Dead-simple payroll
Automatic tax filing
Great benefits options
Modern, clean UI
US-only payroll
Limited HRIS features

The Bottom Line

Choose Hotjar if you want...

  • UX research
  • Conversion optimization
  • Website feedback
  • Visual analytics

Choose Gusto if you want...

  • Small businesses (1-200)
  • First-time payroll
  • US payroll
  • Benefits administration

Our pick: Gusto — Better overall scores and stronger performance across key categories. However, Hotjar is the better choice if you prioritize pricing & value or scalability.

Real-Time Brand Data

Stock prices, reviews, sentiment & more

Hotjar

Hotjar

Free Trial

Try Hotjar free. No credit card required.

Annual Billing Discount

20% OFF

Save up to 20% when you pay annually.

PricingFeaturesSupportAlternativesIntegration
G2
4.552180223855316
(1,858)
LeaderHigh Performer
View reviews
Capterra
4.6060618170462435
(579)
View reviews
TrustpilotGood
3.920463166404896
(501)
View reviews
Last updated: 2026-12-10
Gusto

Gusto

Free Trial

Try Gusto free. No credit card required.

Annual Billing Discount

20% OFF

Save up to 20% when you pay annually.

PricingFeaturesSupportAlternativesIntegration
G2
4.679231746326579
(2,045)
LeaderHigh Performer
View reviews
Capterra
4.630272225430339
(563)
View reviews
TrustpilotGood
4.045276286412338
(378)
View reviews
Last updated: 2026-12-10